Technical Support Specialist (Tier I–II)

Peraton; Herndon (VA); On-site; USD 30,000 - 48,000; Full time

Job summary

Peraton is seeking a motivated Help Desk Technician to join our Customer Service team in the United States. The role provides Tier I and II technical support for software, hardware, and network issues, guiding users through step-by-step solutions and documenting resolutions.

You will work with cross-functional teams, maintain network diagrams, and help ensure service continuity for ongoing programs. A high school diploma and US citizenship with ability to obtain Public Trust clearance are

Qualifications

• High school diploma with 0 years of experience.
• High School level reading, writing, and analytical skills.
• Must be a U.S Citizen.
• Able to obtain Public Trust Clearance.
• Experience with problem solving.
• Experience with providing Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.

Responsibilities

• Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
• Provides expertise to solve first and second tier technical support issues for end-users of the organization’s products and services.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
• May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Skills

Problem solving

Customer solutions

Team collaboration

Education

High school diploma

Job description

Peraton is seeking a motivated Help Desk Technician to join our Customer Service team in the United States. The role provides Tier I and II technical support for software, hardware, and network issues, guiding users through step-by-step solutions and documenting resolutions.

You will work with cross-functional teams, maintain network diagrams, and help ensure service continuity for ongoing programs. A high school diploma and US citizenship with ability to obtain Public Trust clearance are