Technical Support Specialist (Fully Remote)

Higher Logic; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Higher Logic is seeking a technically adept customer success contributor to support our data-driven engagement platform. You will investigate and resolve customer technical issues across multiple channels, ensuring timely, evidence-based solutions.

In this role, you’ll collaborate with teams to escalate complex problems, learn Higher Logic's SaaS product suite, and deliver outstanding service to businesses from small to enterprise scale worldwide.

Qualifications

• Two years of technical customer-service experience, preferably in a SaaS environment.
• Strong critical-thinking, troubleshooting, and communication skills.
• Willingness to learn Higher Logic's product suite and web technologies.

Responsibilities

• Investigate and resolve customer technical issues across multiple support channels.
• Escalate unresolved issues with clear problem statements and evidence.
• Support businesses from small to enterprise scale as part of a data-driven engagement platform.

Skills

Technical support

SaaS experience

Troubleshooting

Communication skills

Job description

• Investigate and resolve customer technical issues efficiently through multiple support channels.
• Escalate unresolved issues with clear problem statements and evidence.

What We're Looking For:

• Two years of technical customer-service experience, preferably in a SaaS environment.
• Strong critical-thinking, troubleshooting, and communication skills.
• Willingness to learn Higher Logic's product suite and web technologies.

About the Role:

• Customer-facing position supporting businesses from small to enterprise scale.
• Part of a data-driven engagement platform serving organizations worldwide.
• Focus on exceptional customer service and continuous development of technical skills.

Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.