SaaS Technical Support Specialist - Customer-Focused

Higher Logic; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Higher Logic is seeking a technically adept customer success contributor to support our data-driven engagement platform. You will investigate and resolve customer technical issues across multiple channels, ensuring timely, evidence-based solutions.

In this role, you’ll collaborate with teams to escalate complex problems, learn Higher Logic's SaaS product suite, and deliver outstanding service to businesses from small to enterprise scale worldwide.

Qualifications

• Two years of technical customer-service experience, preferably in a SaaS environment.
• Strong critical-thinking, troubleshooting, and communication skills.
• Willingness to learn Higher Logic's product suite and web technologies.

Responsibilities

• Investigate and resolve customer technical issues across multiple support channels.
• Escalate unresolved issues with clear problem statements and evidence.
• Support businesses from small to enterprise scale as part of a data-driven engagement platform.

Skills

Technical support

SaaS experience

Troubleshooting

Communication skills

Job description

Higher Logic is seeking a technically adept customer success contributor to support our data-driven engagement platform. You will investigate and resolve customer technical issues across multiple channels, ensuring timely, evidence-based solutions.

In this role, you’ll collaborate with teams to escalate complex problems, learn Higher Logic's SaaS product suite, and deliver outstanding service to businesses from small to enterprise scale worldwide.