Support Analyst (Fully Remote)

Creatio; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Creatio in the United States is seeking a Support Analyst to analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.

You will communicate with users via phone, email, and remote sessions, provide clear guidance, keep them informed on case progress, and contribute to troubleshooting guides and knowledge base articles to improve product stability.

Responsibilities

• Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
• Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
• Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.

Job description

• Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
• Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
• Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.