Cloud Software Support Specialist

Higher Logic; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Higher Logic is a cloud-based engagement platform provider seeking a Technical Support Specialist to help customers effectively use our software solutions. This customer-facing role emphasizes strong service, clear communication, and proficient problem solving across multiple support channels.

You will troubleshoot issues, guide users through setup and usage, and collaborate with product teams to resolve complex inquiries for organizations ranging from small businesses to enterprises.

Qualifications

• Experience delivering technical support to customers.

Responsibilities

• Assist customers to use Higher Logic software across channels.
• Troubleshoot issues and guide setup.
• Collaborate with product/engineering to resolve complex inquiries.

Job description

Higher Logic is a cloud-based engagement platform provider seeking a Technical Support Specialist to help customers effectively use our software solutions. This customer-facing role emphasizes strong service, clear communication, and proficient problem solving across multiple support channels.

You will troubleshoot issues, guide users through setup and usage, and collaborate with product teams to resolve complex inquiries for organizations ranging from small businesses to enterprises.