Technical Support Specialist (Fully Remote)

Aircall; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Aircall is seeking a skilled technical support professional to provide second-level investigations across its platform. You will lead live troubleshooting sessions, explain complex findings, and collaborate with Product and Engineering to resolve bugs.

The role emphasizes strong API/webhook troubleshooting, a customer-focused mindset, and experience in SaaS or telecom support to help clients optimize integrations and features.

Qualifications

• Experience in technical support within SaaS or telecom.
• Strong API/webhook troubleshooting skills.
• Customer-focused mindset and clear communication.

Responsibilities

• Act as second-level support for technical investigations across Aircall's platform.
• Lead live troubleshooting sessions and explain complex technical findings clearly.
• Collaborate with Product, Engineering, and external partners to resolve bugs.
• Troubleshoot integrations, APIs, messaging, call configuration, analytics, and AI-powered features.

Skills

API troubleshooting

Webhook troubleshooting

Customer-focused mindset

SaaS/telecom support

Job description

• Act as second-level support for technical investigations across Aircall's platform.
• Troubleshoot integrations, APIs, messaging, call configuration, analytics, and AI-powered features.

What You Will Do:

• Lead live troubleshooting sessions and explain complex technical findings clearly.
• Collaborate with Product, Engineering, and external partners to resolve bugs.

What We Are Looking For:

• Experience in technical support within SaaS or telecom.
• Strong API/webhook troubleshooting skills and a customer-focused mindset.

Aircall

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.