Customer Support Specialist (Fully Remote)

ICIMS; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

ICIMS, a cloud-based talent acquisition software provider in the United States, is seeking a remote customer support specialist. You will deliver excellent customer service and technical assistance to users.

The role emphasizes independent remote work, strong communication and problem-solving skills, and opportunities for professional growth within an inclusive, supportive culture. Experience with software troubleshooting and issue escalation is appreciated, with a competitive compensation and

Qualifications

• Experience in customer support or technical role.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide excellent customer service and technical support.
• Troubleshoot software issues and escalate when necessary.
• Maintain accurate records of customer interactions.

Skills

Customer support experience

Strong communication

Remote work capability

Job description

• Provide excellent customer service and technical support.
• Troubleshoot software issues and escalate when necessary.
• Maintain accurate records of customer interactions.

Qualifications:

• Experience in customer support or technical role.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Competitive compensation and benefits package.
• Opportunity for professional growth and development.
• Inclusive and supportive work culture.

ICIMS

ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.