Technical Support Specialist — Flexible Schedule & SaaS

Medrio

United States

Remote

USD 58,000 - 67,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Dependent coverage

Flexible schedule

Weekly standups

Job summary

Medrio, a patient-focused software provider for clinical research, is seeking an entry-level Technical Support Representative to help maintain high customer happiness. You will learn best practices in customer service, gain product knowledge, and collaborate with internal teams on pivotal tasks.

The role emphasizes our commitment to customer success, onboarding, and ramping to take on broader duties as you grow within the team.

Qualifications

Bachelor's degree or equivalent combination of education and experience.
Experience with phone and e-mail support.
Excellent communications skills, both written and oral.
Experience giving presentations, training, or related activity.
Experience with Salesforce, SaaS technology, software support.

Responsibilities

Receiving, responding to, tracking and directing technical support calls and e-mails from our customers.
Managing support case details in case tracking system
Prioritize incoming cases in a high-volume, fast-paced environment
Acting as support for the sales team, including study management and various marketing tasks
Various tasks for QA support
Other duties as assigned