Technical Customer Support Representative (Fully Remote)

Medrio; United States; Remote; USD 58,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee premium covered

APAC hours remote

Job summary

Medrio in the United States is hiring a remote Technical Support Specialist to assist customers with high-quality resolutions and satisfaction. You will handle a high volume of cases while meeting metrics for first contact resolution and timely closure.

The role requires a Bachelor's degree or equivalent and strong written and verbal communication, with experience using Salesforce in a SaaS environment. The position offers comprehensive benefits and APAC-friendly hours.

Qualifications

• Bachelor's degree or equivalent with phone and email support experience.
• Strong written and verbal communication skills.
• Remote role with ability to align with Asia Pacific time zones.
• Experience with Salesforce and SaaS products.

Responsibilities

• Provide top-tier technical support to customers with high satisfaction and resolution.
• Manage a high volume of cases, achieving first contact resolution and timely closure.

Skills

Communication skills

Salesforce experience

SaaS familiarity

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

• Provide top-tier technical support to customers, ensuring high satisfaction and resolution.
• Manage a high volume of cases, meeting key metrics like first contact resolution and timely case closure.

Skills and Experience:

• Bachelor's degree or equivalent, with experience in phone and email support.
• Strong written and verbal communication, plus experience with Salesforce and SaaS.
• Remote role with flexibility to align with Asia Pacific time zones.
• Enjoy a culture of collaboration, ingenuity, and work/life balance.

Compensation and Benefits:

• Salary range $58,000 - $67,000 annually.
• Comprehensive benefits including medical, dental, vision, and insurance, with 100% employee premium coverage.

Medrio

Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.