Remote SaaS Technical Support Specialist

Medrio; United States; Remote; USD 58,000 - 67,000; Full time

Job summary

Medrio in the United States is seeking a Technical Customer Support Representative to deliver exceptional remote support for our clinical research software. You will handle technical inquiries, document issues, and work with cross-functional teams to improve customer outcomes.

Ideal candidates have experience in phone and email support, strong communication, and familiarity with Salesforce and SaaS, plus a bachelor’s degree or equivalent. This entry-level role offers onboarding and growth.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience with phone and e-mail support.
• Excellent written and oral communications.
• Experience with Salesforce and SaaS technologies.

Responsibilities

• Receive, respond to, track and direct technical support requests from customers.
• Prioritize incoming cases in a high-volume, fast-paced environment.
• Act as support for the sales team, including study management and marketing tasks.
• Other duties as assigned and QA support.

Skills

Phone support

Email support

Written communication

Oral communication

Presentations

Training

Salesforce

SaaS knowledge

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Salesforce

Job description

Medrio in the United States is seeking a Technical Customer Support Representative to deliver exceptional remote support for our clinical research software. You will handle technical inquiries, document issues, and work with cross-functional teams to improve customer outcomes.

Ideal candidates have experience in phone and email support, strong communication, and familiarity with Salesforce and SaaS, plus a bachelor’s degree or equivalent. This entry-level role offers onboarding and growth.