Customer Enablement & Training Specialist

Medrio; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Stock options

Parental leave

Flexible time off

Stipends

Job summary

Medrio is seeking a Customer Enablement Specialist to help customers adopt Medrio software and build the skills to use it confidently. The role blends content creation with hands-on training, including live sessions and self-paced curricula.

The ideal candidate is technical, organized, and a strong communicator who can translate complex software concepts for non-technical users and tailor delivery to different customer needs.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–4 years of experience in customer education, training, technical writing, or customer success, ideally within a SaaS or software organization.
• Demonstrated technical aptitude and ability to learn, configure, and troubleshoot software.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Experience delivering live training sessions or presentations to external audiences.
• Strong organizational skills and ability to manage multiple content and training projects simultaneously.

Responsibilities

• Content Creation: write and maintain product user guides, knowledge base articles, and best practice guides; draft customer-facing release notes; design curricula for training paths; keep content current with product evolution.
• Training Delivery: deliver live training sessions; facilitate webinars and workshops; adapt delivery to audiences; respond to how‑to questions and troubleshoot configurations in training.

Skills

Customer education

Technical writing

Training delivery

Communication skills

Project management

Education

Bachelor's degree or equivalent

Tools

Confluence

Zendesk

LMS

Job description

Medrio is seeking a Customer Enablement Specialist to help customers adopt Medrio software and build the skills to use it confidently. The role blends content creation with hands-on training, including live sessions and self-paced curricula.

The ideal candidate is technical, organized, and a strong communicator who can translate complex software concepts for non-technical users and tailor delivery to different customer needs.