Remote Technical Support Specialist (SaaS & Salesforce)

Medrio; United States; Remote; USD 58,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee premium covered

APAC hours remote

Job summary

Medrio in the United States is hiring a remote Technical Support Specialist to assist customers with high-quality resolutions and satisfaction. You will handle a high volume of cases while meeting metrics for first contact resolution and timely closure.

The role requires a Bachelor's degree or equivalent and strong written and verbal communication, with experience using Salesforce in a SaaS environment. The position offers comprehensive benefits and APAC-friendly hours.

Qualifications

• Bachelor's degree or equivalent with phone and email support experience.
• Strong written and verbal communication skills.
• Remote role with ability to align with Asia Pacific time zones.
• Experience with Salesforce and SaaS products.

Responsibilities

• Provide top-tier technical support to customers with high satisfaction and resolution.
• Manage a high volume of cases, achieving first contact resolution and timely closure.

Skills

Communication skills

Salesforce experience

SaaS familiarity

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Medrio in the United States is hiring a remote Technical Support Specialist to assist customers with high-quality resolutions and satisfaction. You will handle a high volume of cases while meeting metrics for first contact resolution and timely closure.

The role requires a Bachelor's degree or equivalent and strong written and verbal communication, with experience using Salesforce in a SaaS environment. The position offers comprehensive benefits and APAC-friendly hours.