Technical Support Specialist - Electrical & Water Heating

ExecuSource; Montgomery, Northern (AL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ExecuSource in Montgomery, AL is seeking a Technical Support Specialist – Electrical & Water Heating for a temporary-to-hire role. You will diagnose and resolve water heating equipment issues remotely and over the phone, applying hands-on maintenance knowledge in a customer-facing setting.

Strong candidates have at least 1 year as a Maintenance Technician, can read technical manuals, and explain solutions clearly. Training on products is provided; hybrid schedule Monday–Friday.

Qualifications

• At least 1 year of Maintenance Technician experience.
• Ability to diagnose equipment issues and read technical manuals.
• Comfortable communicating technical information over the phone.

Responsibilities

• Assist customers virtually and over the phone with diagnosing issues.
• Troubleshoot water heating equipment remotely by phone and video.
• Undergo training on company products.
• Maintain a hybrid schedule in Montgomery, AL.

Skills

Troubleshooting

Electrical knowledge

Mechanical skills

Customer service

Phone support

Job description

ExecuSource in Montgomery, AL is seeking a Technical Support Specialist – Electrical & Water Heating for a temporary-to-hire role. You will diagnose and resolve water heating equipment issues remotely and over the phone, applying hands-on maintenance knowledge in a customer-facing setting.

Strong candidates have at least 1 year as a Maintenance Technician, can read technical manuals, and explain solutions clearly. Training on products is provided; hybrid schedule Monday–Friday.