Technical Support Specialist: Dealer & End-User Help

STIHL Incorporated; Virginia Beach (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Onsite Health & Wellness Center

Company-paid Life Insurance

Short & Long-Term Disability

Pension Plan

401(k) with employer match

Paid time off + 11 holidays

Job summary

STIHL is seeking a Customer Support Specialist to provide direct technical assistance to STIHL dealers and end users, handling product troubleshooting, warranty guidance, and customer satisfaction topics. The role requires translating complex concepts clearly via phone, email, or web chat.

You will work with CRM and SharePoint systems, contribute to team knowledge, and maintain high service standards in a fast-paced environment at our Virginia Beach office.

Qualifications

• Must have customer service experience in a fast-paced environment.
• Ability to translate technical concepts clearly to dealers and end users.
• Proficient with CRM software and Microsoft Office tools.

Responsibilities

• Provide high level technical support to dealers via phone, email or web chat.
• Provide technical support for end users via phone, email, and/or web chat.
• Utilize CRM software to update records and document interactions.
• Participate in team training sessions to stay updated on product knowledge and policies.
• Perform other duties as assigned.

Skills

Customer service

Technical support

Communication skills

Time management

Education

High School Diploma or GED

Tools

CRM software

SharePoint

Live chat

Microsoft Office

Job description

STIHL is seeking a Customer Support Specialist to provide direct technical assistance to STIHL dealers and end users, handling product troubleshooting, warranty guidance, and customer satisfaction topics. The role requires translating complex concepts clearly via phone, email, or web chat.

You will work with CRM and SharePoint systems, contribute to team knowledge, and maintain high service standards in a fast-paced environment at our Virginia Beach office.