Technical Support Pro — OPE & Dealer Solutions

STIHL Inc.; Virginia Beach (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Onsite health center

Life Insurance

Disability insurance

Pension plan

401(k) match

Paid time off

Holidays

Job summary

STIHL Inc. in Virginia Beach, VA, is seeking a dedicated Customer Support Technician to provide expert product troubleshooting and end-user guidance. You will handle calls, emails, and live chats, diagnose issues, and guide customers and dealers through repairs and product application support.

The role emphasizes clear communication, CRM data integrity, and continuous learning. A strong background in outdoor power equipment or dealers is preferred, with onsite work in Virginia Beach.

Qualifications

• High School Diploma or GED required; advanced degree in related discipline preferred.
• Customer Service experience or Certifications in related principles are preferred.

Responsibilities

• Provide high level technical support to dealers via phone, email, or web chat.
• Provide technical support for end users via phone, email, and/or web chat; product selection and application support.
• Use CRM software to update records, document interactions, and assist with issue resolution.
• Participate in team training sessions to stay current on product knowledge and policies.
• All other duties and responsibilities as assigned.

Skills

Technical troubleshooting

Customer service

Verbal & written communication

CRM usage

Education

High School Diploma or GED

Advanced degree preferred

Tools

CRM software

SharePoint

Microsoft Office

Live chat

Job description

STIHL Inc. in Virginia Beach, VA, is seeking a dedicated Customer Support Technician to provide expert product troubleshooting and end-user guidance. You will handle calls, emails, and live chats, diagnose issues, and guide customers and dealers through repairs and product application support.

The role emphasizes clear communication, CRM data integrity, and continuous learning. A strong background in outdoor power equipment or dealers is preferred, with onsite work in Virginia Beach.