Retail Support Specialist

STIHL Inc.; Centralia (WA); On-site; USD 56,000 - 71,000; Full time

Job summary

STIHL Inc. is seeking a Retail Support Specialist to drive business development with STIHL dealerships, including dealer set-ups, product merchandising and new dealer sales training.

You will train dealer staff, support regional accounts, and help ensure STIHL products compete effectively. This is an outside sales role with remote components and substantial travel to dealer locations.

Qualifications

• Bachelor’s degree or equivalent education and work experience preferred.
• 1–3 years of related work experience preferred.
• Travel may be up to 75% of the time.
• Must be a self-starter with minimal supervision and strong time-management skills.
• Proficiency with Word, Excel and PowerPoint; ability to use OneCRM and SAP as needed.

Responsibilities

• Coordinate and perform new dealer set-ups, including SCS install and merchandising.
• Train dealers’ staff on STIHL basics and selling techniques.
• Develop existing dealers through re-merchandising, expansion projects and Champion development.
• Visit Construction Type National Accounts to establish dealer relationships and conduct in-store training.
• Support STIHL at regional trade shows and dealer events to promote STIHL products and services.
• Maintain reporting in CRM and field reports; participate in sales and training meetings.

Skills

Relationship management

Training

Business development

Education

Bachelor’s degree or equivalent

Tools

OneCRM

SAP

Microsoft Office

Job description

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As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!

WhyYou’llLove Working at STIHL:

• Competitive paywith multiple bonus opportunities and potential for annual merit increases
• Robust retirement offeringsincluding:
  • A fully vestedPension Planafter 5 years
  • A401(k)with generous employer match
• Paid time offin addition to11 Paid Holidays
• A strong culture ofstability, community, and innovation
• Compensation: $56,000 - $71,000 per year. Actual compensation will depend on experience, qualifications, and internal equity

About You

You are a results-driven professional with experience in relationship management, training, and business development, dedicated to helping partners grow and succeed. Known for building strong relationships, delivering impactful training, and driving sales performance through a customer-focused approach.

Our ideal candidate would live in or around Portland, OR, Seattle, WA, Spokane, WA, or Boise, ID , or be open to relocation.

Purpose

The Retail Support Specialist (RSS) will be the primary field contacts charged with business development within STIHL dealerships. These individuals will assist in dealer set-ups for Territory Managers. Concept Store installation and merchandising, new dealer sales training (and training on special tools) are all part of new dealer development. The RSS position will also be responsible for these functions within existing dealers. With SCS upgrades / remerchandising, actively training new STIHL Champions and aligning sales training with STIHL University curriculum, the RSS will ensure established dealers remain competitive and effective in the market, especially as multiple dealers are potentially set up nearby. The roles of sales training and merchandising will also be performed by RSSs at Construction Type National Accounts. This position is an outside sales position; the essential functions of this job will be completed remotely.

Job Duties & Responsibilities

• Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display. Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business. Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL. Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services.
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
• Attend sales meetings, dealer training meetings and other required meetings and training
• All other duties and responsibilities as assigned

Specifications

• Bachelor’s degree or equivalent education and work experience preferred
• Previous sales or retail experience preferred. Previous merchandising experience preferred
• 1-3 years of related work experience preferred
• Travel may be up to 75%
• Must be a self-starter and able to perform well with minimal supervision
• Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint.
• Ability to champion and utilize other company-designated software (OneCRM, SAP) as needed
• Demonstrates effective time management and strong organizational skills