Onsite Solar Tech Support Specialist - Allen, TX

Sol-Ark Inc

Allen (TX)

On-site

USD 25,000 - 39,000

Full time

3 days ago

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Benefits offered by this job

Medical

Dental

Vision

Accidental coverage

FSA

HSA

PTO

401(k)

Job summary

Sol-Ark Inc is hiring for a full-time onsite Technical Support specialist at our Allen, Texas warehouse. You will assist homeowners and installers with technical issues, document cases, and maintain the knowledge base to improve customer satisfaction.

Ideal candidates have about 2 years in technical customer support or call centers, basic electrical knowledge, and a proactive, problem-solving mindset. Expect a fast-paced environment with KPI targets and collaboration with engineering.

Qualifications

2 years’ experience in technical customer support or similar call center experience.
Possess a basic understanding of electrical knowledge.
Commit to a fast and dynamic environment with a growing company.
Have a “Can Do” attitude, willingness to learn, passionate about solving problems.
Ability to maintain and surpass key performance indicators.

Responsibilities

Improving customer satisfaction by assisting homeowners and installers in resolving technical issues and providing support during installation via email or phone.
Documenting received support cases and following up in a timely manner.
Capable of handling 20 calls per day and multiple support cases.
Cooperating with engineering departments.
Use and maintain the support knowledge base.
Continuously learn new practices and technology that affect the renewable energy industry.