Technical Support & Client Care Specialist

Wipro Technologies; Tampa (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Wipro Limited in Tampa, FL is seeking a technical support professional to resolve client issues and ensure SLA compliance. You will handle incoming requests, document details, and use knowledge bases to provide timely solutions.

The role emphasizes accurate tracking, courteous communication, and ongoing product training. You will diagnose and troubleshoot customer queries, document interactions, and help maintain high service levels for an important account.

Qualifications

• Provide effective technical support to the process and resolve client issues to meet SLAs.
• Field all incoming help requests via telephone and/or email in a courteous manner.
• Document end user information and problem details for accurate tracking.

Responsibilities

• Support process by managing transactions to required quality standards.
• Record, track, and document all queries and resolutions.
• Follow standard processes to resolve client queries and adhere to SLAs.
• Access knowledge bases to aid in problem resolution and escalate as needed.
• Deliver excellent customer service through diagnosis and troubleshooting of client queries.
• Maintain logs, organize communications, and perform follow-ups as required.
• Undertake product trainings to stay current with features and updates.

Job description

Wipro Limited in Tampa, FL is seeking a technical support professional to resolve client issues and ensure SLA compliance. You will handle incoming requests, document details, and use knowledge bases to provide timely solutions.

The role emphasizes accurate tracking, courteous communication, and ongoing product training. You will diagnose and troubleshoot customer queries, document interactions, and help maintain high service levels for an important account.