Client Success Tech Support Specialist

Waystar; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive total rewards

Generous paid time off

Education assistance opportunities

LinkedIn Learning access

401(K) with company match

Pet insurance

Employee resource groups

Job summary

Waystar is seeking a Technical Support Analyst within our Client Success Department to deliver exceptional client support across phone, chat, and email channels. The role focuses on troubleshooting, effective communication, and leveraging internal systems to resolve issues while expanding product knowledge daily.

Ideal candidates demonstrate integrity, a service mindset, and a proactive approach to solving problems, with a commitment to timely and accurate responses for diverse

Qualifications

• Demonstrates honesty and integrity in client interactions.
• Passion for service and commitment to client satisfaction.
• Curiosity to understand the root cause of issues.
• Delivers on commitments with speed and efficiency.

Responsibilities

• Provide exceptional support to clients via phone, online requests, and live chat.
• Troubleshoot with a problem-solving approach to identify root causes.
• Use internal systems to research, document, and resolve inquiries.
• Continuously enhance product knowledge to add value in every interaction.

Skills

Honesty & integrity

Passion for service

Curious nature

Focused on promises

Speed & efficiency

Positive attitude

Client communication

Education

Diploma or related experience

Tools

Salesforce

Job description

Waystar is seeking a Technical Support Analyst within our Client Success Department to deliver exceptional client support across phone, chat, and email channels. The role focuses on troubleshooting, effective communication, and leveraging internal systems to resolve issues while expanding product knowledge daily.

Ideal candidates demonstrate integrity, a service mindset, and a proactive approach to solving problems, with a commitment to timely and accurate responses for diverse