Technical Support Specialist - Client Care

Wipro Technologies; Tampa (FL); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Tampa, FL, is seeking a customer-focused Support Associate to provide effective technical assistance to clients and resolve issues within SLA targets. You will handle inbound calls and emails, document client details, and reference knowledge bases to guide troubleshooting.

Responsibilities include recording trends, updating self-help materials, and escalating complex problems to a team lead when needed. Benefits accompany a competitive hourly rate for this role.

Qualifications

• Experience handling customer support inquiries via phone and email.
• Ability to document user information and issues accurately.
• Familiarity with SLA-based issue resolution.

Responsibilities

• Provide effective product support by diagnosing and solving client queries.
• Record and track issues, solutions, and outcomes in the system.
• Escalate unresolved issues to team leaders as needed.
• Maintain and update self-help resources to speed up resolution.

Skills

Claims_Processing

Job description

Wipro Limited in Tampa, FL, is seeking a customer-focused Support Associate to provide effective technical assistance to clients and resolve issues within SLA targets. You will handle inbound calls and emails, document client details, and reference knowledge bases to guide troubleshooting.

Responsibilities include recording trends, updating self-help materials, and escalating complex problems to a team lead when needed. Benefits accompany a competitive hourly rate for this role.