IT Systems Support Specialist - Security+ Certified

360 IT Professionals; Grayling (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading IT solutions provider in Michigan is seeking an IT assistant to monitor and provide support for various systems and software applications. The ideal candidate will have active Security+ certification, experience with video conferencing equipment, and strong troubleshooting skills. Responsibilities include assisting in the installation and maintenance of hardware/software, recommending IT equipment procurement, and preparing training materials. This role requires strong customer service orientation and independent work ethic.

Qualifications

• Experience in automated data processing systems.
• Skill in the use and support of personal computers.
• Ability to communicate effectively and train others.

Responsibilities

• Assist in monitoring and providing assistance on systems.
• Install, maintain, and upgrade hardware and software.
• Review and recommend procurement of IT equipment.
• Prepare briefings, reports, and evaluations on systems.

Skills

Monitoring systems

Troubleshooting information systems

Customer service orientation

Education

Security+ certification

Network+ (preferred)

A+ (preferred)

CCNA (preferred)

Tools

Polycom conferencing equipment

Tandberg conferencing equipment

Job description

A leading IT solutions provider in Michigan is seeking an IT assistant to monitor and provide support for various systems and software applications. The ideal candidate will have active Security+ certification, experience with video conferencing equipment, and strong troubleshooting skills. Responsibilities include assisting in the installation and maintenance of hardware/software, recommending IT equipment procurement, and preparing training materials. This role requires strong customer service orientation and independent work ethic.