Technical Support Specialist — AI-Driven Help

Rtafleet; Glendale (AZ); On-site; USD 82,667,000 - 110,204,000; Full time

Benefits offered by this job

401(k) with match

Flexible PTO

Medical plan options

Wellness rewards

Mental health support

Dental and Vision

Job summary

RTA is seeking a Customer Support Representative to assist customers with our software, teach best practices, and contribute to customer success. You will use AI-assisted tools for knowledge base searches and suggested responses, and collaborate with Engineering, QA, and Product to resolve issues.

The role emphasizes strong customer service, a team-oriented attitude, and the ability to handle diverse cases, including technical troubleshooting and SDLC understanding.

Qualifications

• Strong interpersonal and verbal communication skills.
• Solid technical troubleshooting abilities with research from knowledge bases.
• Understanding of the SDLC and how support fits in.

Responsibilities

• Listen to and resolve customer concerns within SLAs with kindness and speed.
• Build and maintain relationships with clients to support renewal outcomes.
• Research and resolve complex product issues, escalating when needed for resolution.

Skills

Interpersonal skills

Verbal communication

Technical troubleshooting

SQL basics

Jira familiarity

Software customer support experience

Tools

Jira

Job description

RTA is seeking a Customer Support Representative to assist customers with our software, teach best practices, and contribute to customer success. You will use AI-assisted tools for knowledge base searches and suggested responses, and collaborate with Engineering, QA, and Product to resolve issues.

The role emphasizes strong customer service, a team-oriented attitude, and the ability to handle diverse cases, including technical troubleshooting and SDLC understanding.