AI-Powered Customer Support Specialist

Clinical Notes Inc.; San Diego (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible time off

Job summary

Clinically AI is seeking a Customer Support Specialist to join our team. You will be the front line for clinician and admin inquiries, resolving issues with AI-driven notes and deployment checks, and guiding users through onboarding and troubleshooting.

You will explain technical concepts in plain language, document reproducible steps, and contribute to customer-facing resources while collaborating with engineering on improvements.

Qualifications

• 1-2 years in a customer-facing role with technical aptitude in AI tools or software platforms.
• Strong written and verbal communication, able to adapt tone for clinicians and IT admins.
• Ability to explain Clinically AI tools end-to-end including mapping to clinical/billing needs.

Responsibilities

• Own first-line support and resolve inquiries promptly.
• Guide users through troubleshooting, onboarding, and product guidance, including AI outputs.
• Educate customers on practical AI use and how to maximize platform capabilities.

Skills

Customer-first mindset

Technical aptitude

Organization

AI curiosity

Structured troubleshooting

Adaptability

Tools

Zendesk

Freshdesk

Jira Service Management

Job description

Clinically AI is seeking a Customer Support Specialist to join our team. You will be the front line for clinician and admin inquiries, resolving issues with AI-driven notes and deployment checks, and guiding users through onboarding and troubleshooting.

You will explain technical concepts in plain language, document reproducible steps, and contribute to customer-facing resources while collaborating with engineering on improvements.