Software Support Specialist — AI-Driven Help

Rta: The Fleet Success Company; Glendale (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with 6% Safe Harbor match

Flexible PTO

Cigna PPO and HSA medical plan options

Wellness rewards

Virtual care and mental health support

Dental, vision, EAP, life, STD, LTD

Job summary

RTA in Glendale, AZ is seeking a Customer Support Representative to help fleet professionals succeed through clear guidance and reliable service. You will handle both common and complex product inquiries, teach best practices, and support clients using our software.

You will work with AI-assisted tools to search knowledge bases and draft responses, balancing technical troubleshooting with strong people skills in a fast-paced, customer-first environment.

Qualifications

• Customer support role handling both common and complex product inquiries.
• Research knowledge bases to find solutions and teach best practices.
• Understands the SDLC and how customer support fits in.
• Exposure to basic SQL is a plus.
• Familiarity with AI-assisted support tools and Jira is a plus.
• Background in software customer support is a plus.

Responsibilities

• Case Resolution — listen to and resolve concerns within SLAs.
• Customer Relationship Building — maintain strong client relationships.
• Technical Troubleshooting — research and resolve product issues.
• Product Guidance — suggest products and features meeting needs.
• Knowledge Base Contribution — help maintain AI-assisted knowledge content.
• Cross-Functional Collaboration — work with Engineering, QA, and Product.

Skills

People skills

Verbal communication

Technical troubleshooting

Knowledge base research

SDLC understanding

SQL exposure

Software support background

AI-assisted tools

Tools

Jira

Job description

RTA in Glendale, AZ is seeking a Customer Support Representative to help fleet professionals succeed through clear guidance and reliable service. You will handle both common and complex product inquiries, teach best practices, and support clients using our software.

You will work with AI-assisted tools to search knowledge bases and draft responses, balancing technical troubleshooting with strong people skills in a fast-paced, customer-first environment.