Technical Support Specialist

Energy Innovation Corp; Worcester (MA); On-site; USD 72,000 - 96,000; Full time

Benefits offered by this job

Wellness budget

Retirement matching

Job summary

ScaleForward in Worcester, MA is seeking a Technical Support Specialist who can lead multi-channel campaigns and own a territory plan from day one.

You will drive brand awareness through upselling, ServiceNow initiatives, and proactive community engagement, while presenting a clear, persuasive pitch at local events.

Qualifications

• Strong attention to detail and the ability to catch what others miss.
• Excellent multitasking skills without sacrificing quality.
• Active listening that colleagues rely on.
• Critical thinking and independent judgment under pressure.

Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for ScaleForward.
• Hand the Technical Support Specialist crew a territory plan they can actually run.
• Grow brand awareness through Upselling and ServiceNow initiatives.
• Turn ScaleForward's differentiator into a concise pitch.
• Own social media calendars and community engagement.
• Show up at Worcester networking nights with a reason to follow up.

Skills

Attention to detail

Multitasking

Active listening

Critical thinking

Independent judgment

Calm under pressure

Tools

ServiceNow

Social media management

Job description

Growth is a contact sport at ScaleForward, and the Technical Support Specialist we want in Worcester, MA plays to win every quarter. We pair a $72,000 - $96,000 salary with real responsibility, so the Technical Support Specialist you become here grows faster than the title suggests.

Key Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for ScaleForward
• Hand the Technical Support Specialist crew a territory plan they can actually run
• Grow brand awareness through Upselling and ServiceNow initiatives
• Turn ScaleForward's plainspoken differentiator into a thirty-second pitch
• Hands-on ownership of social media calendars and community engagement
• Show up at Worcester, MA networking nights with a reason to follow up

What You'll Bring

• The kind of attention to detail that catches what spell-check misses
• An eye for the high-energy detail that separates fine from finished
• Critical thinking skills and sound, independent judgment
• The composure to deliver bad news early and clearly
• Strong multitasking ability without sacrificing quality
• A knack for Active Listening that colleagues quietly come to rely on

A steady-handed startup out of Worcester, ScaleForward is rethinking what sales marketing software can be. We hand new Technical Support Specialist hires real ownership early because trust given freely tends to be returned.

We provide $72,000 - $96,000

• a wellness budget
• retirement matching
• clear milestones for moving up to the next mid-level.