Technical Support Engineer – Integrations

IDR, Inc.; Santa Clara (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

Employee Stock Ownership Program

Job summary

IDR, Inc. in Santa Clara, CA is seeking a Technical Support Engineer – Integrations to join a fast-paced, tech-focused team.

You will diagnose, troubleshoot, and repair complex electronic, software, and networked systems, supporting field engineers and product teams to deliver reliable integrations. The role requires hands-on experience with authentication systems, email troubleshooting, web services, network tools, and scripting with JavaScript.

Qualifications

• Experience with authentication/user management systems such as LDAP/AD and SSO.
• Experience diagnosing and troubleshooting Email (Office 365, Exchange).
• Knowledge of Web Services (SOAP/REST) and API usage.
• Hands-on network troubleshooting (Ping, Telnet).
• Experience with bi-directional integrations and scripting in JavaScript.

Responsibilities

• Provide technical support to field engineers, technicians, and product teams.
• Diagnose, troubleshoot, repair, and debug complex electronic and software systems.
• Escalate to engineering when first-line support cannot resolve issues.
• Report design, reliability, and maintenance issues to engineering teams.
• Understand company platform and cloud troubleshooting practices to resolve issues.

Skills

LDAP/Active Directory

SSO

Email troubleshooting

Web Services (SOAP/REST)

Network troubleshooting

JavaScript

Job description

IDR is seeking a Technical Support Engineer – Integrations to join one of our top clients for an opportunity in Santa Clara, California. This role involves providing technical support for complex electro/mechanical equipment, software, and networked systems within a technology-driven environment. The company is a leader in innovating integrated solutions across various technical domains, fostering a collaborative and customer-focused culture.

Position Overview for the Technical Support Engineer – Integrations:

• Provide technical support to field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electronic and software systems.
• Respond to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance issues to engineering teams for resolution.
• Analyze technical data to identify potential causes of issues and involve relevant teams to resolve complex problems.
• Develop an understanding of the company platform, cloud technologies, and troubleshooting practices to ensure successful issue resolution.

Requirements for the Technical Support Engineer – Integrations:

• Knowledge of LDAP/Active Directory, SSO, or other authentication/user management systems
• Understanding of Email troubleshooting (e.g., Office 365, Exchange)
• Knowledge of Web Services (SOAP, REST)
• Working knowledge of network troubleshooting (e.g., Ping, Telnet)
• Hands-on experience with bi-directional integrations between systems and scripting languages such as JavaScript

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25 Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.