Technical Support Specialist

Retail Excellence Corp; Salem (OR); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Mentorship

Benefits

Salem flexibility

Job summary

Retail Excellence Corp is seeking a Technical Support Specialist in Salem, OR. You will drive customer onboarding, engage buyers, and support data-driven go-to-market campaigns across Oregon. The role emphasizes reliability, analytics, and client-focused communication.

You will nurture relationships through post-sale follow-ups, funnel optimization, and consistent messaging across channels. A strong background in Avaya and data-entry workflows is preferred to advance growth in a fast-paced

Qualifications

• 3+ years building trust in a fast-moving environment.
• Strong analytical and problem-solving capabilities.
• Working knowledge of Avaya and data entry processes.
• Experience in mid-level inside a temporary role.
• Ability to thrive in a fast-paced retail sales environment.

Responsibilities

• Mine onboarding data to craft compelling initial engagement stories.
• Pitch the company's offering to new buyers.
• Lead data-driven go-to-market efforts for products launching in Oregon.
• Analyze Avaya funnels and fix drop-off points in the process.
• Own post-sale check-ins to turn clients into references.
• Set a weekly cadence to keep sales reps accountable.
• Adjust messaging as market shifts on Salem campaigns.
• Ensure consistent messaging from Salem to digital touchpoints.

Skills

Analytical

Problem solving

Avaya

Data entry

Inside sales

Temporary role experience

Curiosity

Tools

Salesforce Service Cloud

Job description

At Retail Excellence Corp, the Technical Support Specialist is the engine behind every qualified lead and every signed contract. Bring the warm-yet-rigorous energy and 3 years; Retail Excellence Corp brings $72,000 - $100,000, a Salem base, and room to grow into more.

Key Responsibilities

• Mine Customer Onboarding data for the tinker-friendly story that wins the room
• Pitch Retail Excellence Corp's deeply-curious offering to buyers who haven't heard of us yet
• Lead data-honest go-to-market efforts for products launching in OR
• Dig into Avaya funnels and fix the step where buyers vanish
• Own the post-sale check-in that turns clients into references
• Set the weekly cadence that keeps Retail Excellence Corp reps accountable
• Read the sales marketing market and reposition the offer when it shifts
• Keep the messaging consistent from Salem, OR billboards to cold DMs

What You'll Bring

• 3+ years building trust the slow, unglamorous way
• Strong analytical and problem-solving capabilities
• Strong working knowledge of Avaya and Data Entry
• Resilience measured across 4 years of sales marketing cycles
• Experience at the mid-level inside a temporary role
• Comfort with a Retail Excellence Corp pace that rarely sits still
• The kind of curiosity that reads the docs before asking

Joining Retail Excellence Corp means joining a team-oriented group of professionals who push sales marketing forward from Salem. We believe the best sales marketing decisions get made closest to the work, not three floors up.

Our offer wraps $72,000 - $100,000 around mentorship, real benefits, and the kind of Salem, OR flexibility most sales marketing roles only promise.

Marked current today, the temporary opportunity at Retail Excellence Corp is accepting candidates.

Your Salesforce Service Cloud deserves a stage bigger than your current one, and Retail Excellence Corp has it.