Help Desk Specialist

Akkodis; Richmond (VA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Akkodis is seeking a HelpDesk Support on a 1-year contract with a hybrid work arrangement in the Richmond, VA area. The role focuses on managing user access across multiple applications and provisioning tasks.

Daily duties include creating, modifying, and deleting accounts, troubleshooting provisioning errors, and supporting a large suite of applications. The position requires quick learning, reliability, and clear communication.

Qualifications

• Must be detail oriented and punctual.
• Willingness to rapidly learn new systems and processes.
• Strong communication skills and know when to elevate issues.
• Self-starter with initiative to manage tasks.

Responsibilities

• Create, modify, and delete user access across applications.
• Troubleshoot provisioning errors and clean up access as needed.
• Cross-train within the team and support multiple applications.

Skills

Detail oriented

Punctual

Quick learner

Effective communicator

Tools

SailPoint

ServiceNow

Ticketing

Job description

Role: HelpDesk Support

Contract 1 year with possible extension

Pay: $20-$22\hr(The rate may be negotiable based on experience, education, geographic location, and other factors.)

Hybrid 3 days onsite a week

Must Have:

• Detail oriented, punctual
• Pick up things quickly
• Communicate effectively & know when to elevate
• Go-getter w/ initiative – they assign their own tasks

Nice to Have:

• SailPoint/Servicenow ticketing
• ServiceNow
• Previous tech support environment

Other Notes:

• Has worked with and recognized other vendors
• No overtime at any time
• The team manages a large number of applications (10+)
• Could be 1-3 steps to provision them or 10-15 steps

Job Description:

Daily responsibilities will consist of creating, modifying, and deleting user access accounts in various applications for all lines of business across our organization. Troubleshoot provisioning errors, work on various access clean-up projects, cross train within the team.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers