Tech Support II

Akkodis; Charlotte (NC); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Akkodis is seeking an IT Support Specialist II for a remote home-based role supporting 8 healthcare/urology clinic locations in NC, with initial onsite onboarding required. The candidate must be local to the Charlotte area and legally eligible to work in the U.S.

without sponsorship. Responsibilities include Tier II desktop support, troubleshooting, and assisting with AD, M365, and Intune migrations, with travel to client sites as needed.

Qualifications

• 4+ years of IT support experience.
• Windows desktop administration and troubleshooting.
• Microsoft 365 administration and support.
• Active Directory
• Hardware and software troubleshooting
• Reliable transportation and ability to travel locally

Responsibilities

• Provide Tier II desktop and end-user support
• Troubleshoot hardware, software, printer, and connectivity issues
• Support Microsoft 365, Active Directory, and Azure environments
• Maintain Windows and Mac workstations
• Assist with network troubleshooting and basic server administration
• Support ticket resolution through ConnectWise
• Participate in ongoing technology initiatives, including Intune migrations

Skills

IT support

Windows admin

Microsoft 365

Active Directory

Hardware / software troubleshooting

Travel locally

Tools

ConnectWise

Intune

Azure

Job description

IT Support Specialist II (Contract-to-Hire)

Remote home-based position supporting 8 healthcare/urology clinic locations across the Greensboro, Hickory, and Charlotte, NC areas.

*Candidates MUST be currently local to the Charlotte, NC metro area

*Candidates must be legally authorized to work in the U.S. on a permanent basis without sponsorship and have a valid driver's license/transportation.

Travel is required during onboarding and project work:

• Initially 2-3 days/week onsite
• Typically reduces to 1 day/week or less once fully ramped up

Employment Type

Contract-to-Hire

• Initial contract expected to be 3-6 months
• Strong potential for permanent conversion

Compensation

• $30-38/hr W2 DOE - $60,000-$75,000 salary upon conversion
• Mileage reimbursement for client site travel

About the Role

Our client is seeking an IT Support Specialist II to provide onsite and remote support for healthcare clients. This role is highly customer-facing and requires a strong mix of technical troubleshooting, end-user support, and relationship management.

The ideal candidate will have experience supporting Windows environments, Microsoft 365, Active Directory, and workstation hardware/software issues while delivering excellent customer service.

Key Responsibilities

• Provide Tier II desktop and end-user support
• Troubleshoot hardware, software, printer, and connectivity issues
• Support Microsoft 365, Active Directory, and Azure environments
• Maintain Windows and Mac workstations
• Assist with network troubleshooting and basic server administration
• Support ticket resolution through ConnectWise
• Participate in ongoing technology initiatives, including Intune migrations
• Serve as a trusted IT resource for clinic staff and stakeholders

Required Skills

• 4+ years of IT support experience
• Windows desktop administration and troubleshooting
• Microsoft 365 administration and support
• Active Directory
• Hardware and software troubleshooting
• Reliable transportation and ability to travel locally

Preferred Skills

• Managed Service Provider (MSP) experience
• Basic networking and server administration

What They're Looking For

• Strong technically, but equally strong with customer service
• Comfortable working independently
• Professional and polished when interacting with healthcare staff
• Experienced supporting end users in a fast-paced environment
• Interested in long-term growth with the organization
• Join a growing team supporting healthcare clinics
• One video interview with the technical team

Candidates must complete a short recorded video answering technical and behavioral screening questions covering:

• Troubleshooting methodology
• Microsoft 365 experience
• Azure/Active Directory knowledge
• Healthcare support experience (if applicable)

Top Selling Points

• Remote-first role with limited travel
• Contract-to-hire opportunity
• Healthcare IT environment
• Exposure to Microsoft 365, Azure, networking, and Intune initiatives
• Strong mix of technical and client-facing responsibilities

DISCLOSURES

Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Equal Opportunity Employer/Veterans/Disabled.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance