Technical Support Associate

Privia Health; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Privia Health is seeking a Remote Technical Support Associate based in the United States to support clinical and administrative staff by resolving technology issues in a hospital and health care environment. You'll respond to end-user requests, diagnose hardware, software, and connectivity problems, and document all tickets in line with IT service management practices.

Collaboration with the IT team is essential to escalate and resolve complex incidents.

Qualifications

• Foundational experience providing technical or end-user support.
• Strong communication with technical and non-technical staff in healthcare.
• Ability to manage and prioritize multiple support requests.

Responsibilities

• Respond to technical support requests from end users in a healthcare setting with timely resolution.
• Diagnose and troubleshoot hardware, software, and connectivity issues across the technology stack.
• Document support tickets, escalations, and resolutions per ITSM practices.
• Collaborate with the broader IT department to resolve complex incidents.

Job description

Role overview

This is a remote Technical Support Associate position based in the United States, embedded within an Information Technology department that supports a healthcare organization. The role exists to keep clinical and administrative staff productive by resolving technology issues in a hospital and health care environment.

Responsibilities

• Respond to technical support requests from end users in a healthcare setting and work toward timely resolution.
• Diagnose and troubleshoot hardware, software, and connectivity issues across the organization's technology stack.
• Document support tickets, escalations, and resolutions in line with IT service management practices.
• Collaborate with the broader IT department to elevate and resolve more complex incidents.

Requirements

• Eligibility to work remotely within the United States.
• Foundational experience providing technical or end-user support.
• Strong communication skills for working with both technical and non-technical staff in a health care context.
• Ability to manage and prioritize multiple support requests simultaneously.

Nice to have

• Prior exposure to IT support within a hospital or health care environment.

Note: This brief is based on limited source material; specific technologies, benefits, and seniority details were not provided.