Desktop Support Specialist

Pride Health; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

A leading healthcare staffing agency is seeking an IT Support Specialist for a 13-week contract assignment in New York City. You will provide technical support across desktop and mobile platforms, assisting end users and ensuring smooth IT operations in a collaborative team environment. Ideal candidates will have a Bachelor's degree or equivalent experience and strong analytical, problem-solving, and communication skills. Join us for a rewarding experience with comprehensive healthcare benefits and additional perks.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to work effectively in a team environment.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Provide support for Windows-based desktops and mobile devices.
• Troubleshoot hardware and software issues for end users.
• Deliver excellent customer service and technical assistance.

Skills

Teamwork

Analytical skills

Problem-solving

Communication (written and verbal)

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

UNIX systems

Oracle

SQL databases

Java

HTML

Visual Basic

C

C++

Perl

Job description

We are seeking a motivated and detail-oriented IT Support Specialist to join our team for a 13-week contract assignment. In this role, you will provide technical support across desktop and mobile platforms, assist end users, and ensure smooth IT operations within a collaborative team environment.

Key Responsibilities

• Provide support for Windows-based desktops and mobile devices
• Image and deploy desktop systems
• Troubleshoot hardware and software issues for end users
• Deliver excellent customer service and technical assistance
• Collaborate with team members to resolve technical challenges
• Maintain documentation and follow IT support procedures

Required Qualifications

• Bachelor’s degree or equivalent work experience
• Ability to work effectively in a team environment
• Excellent analytical, problem-solving, and communication skills (written and verbal)

Preferred Qualifications

• Degree in Computer Science or related field
• 1–2 years of relevant IT support experience
• Knowledge of operating systems and databases
• Familiarity with:
• Microsoft Office Suite, Project, and Visio
• UNIX systems
• Oracle and SQL databases
• HL7 standards (including New HL7V)
• Understanding of Healthcare Information Systems
• Experience with programming languages such as Java, HTML, Visual Basic, C, C++, or Perl

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.