Enterprise Technical Support Specialist – Healthcare IT

Phaxis; Madison (WI); On-site; USD 41,328 - 48,216; Part time

Job summary

A leading tech support provider is seeking a Technical Support Specialist in Madison to provide enterprise-level support. The ideal candidate will have an associate's degree and at least 3 years of experience in technical support, with a preference for familiarity with HL7 FHIR standards. This role entails resolving complex issues in a collaborative healthcare environment with opportunities for professional growth.

Qualifications

• Minimum 3 years of enterprise-level technical support experience.
• Familiarity with HL7 FHIR standards preferred.
• Ability to resolve complex issues in a fast-paced environment.

Skills

Excellent written and verbal communication

Analytical and problem-solving skills

Team-oriented collaboration

Education

Associate’s degree in Computer Science or equivalent

Tools

EHR systems (Epic, Meditech, Cerner, Allscripts)

Cloud-based SaaS or DaaS platforms

Job description

A leading tech support provider is seeking a Technical Support Specialist in Madison to provide enterprise-level support. The ideal candidate will have an associate's degree and at least 3 years of experience in technical support, with a preference for familiarity with HL7 FHIR standards. This role entails resolving complex issues in a collaborative healthcare environment with opportunities for professional growth.