Technical Support Specialist

Kelly Science, Engineering, Technology & Telecom; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an experienced IT support professional to provide site-based microcomputer environment support. You will handle Windows operations and MS Apps, deliver timely, high-quality service, and guide end-users in using hardware and software effectively.

You will expand knowledge on product offerings and support policies, lead team efforts to enhance efficiency, and install and maintain hardware and networking components.

Qualifications

• 5+ years of Windows support, MS Apps, Office 365, Teams, SharePoint.
• Strong verbal and written communications and customer service practices.
• Associates degree in Information Technologies or related field or technical training equivalent.

Responsibilities

• Provide quality support with customer service, technical expertise, and timeliness for site-based microcomputer environments.
• Acquire and expand knowledge of product offerings, support policies, and delivery methods to provide accurate solutions.
• Lead or participate in team projects to improve support quality or efficiency; consult with end-users on desktop/networking needs.
• Study vendor products to determine best hardware/software, install hardware, software, peripherals, and network components.
• Document, debug, and prepare user procedures; train end-users in equipment and software usage.

Skills

Verbal communication

Written communication

Customer service

Education

Associate's degree in Information Technologies or related field

Tools

Windows

Office 365

Teams

SharePoint

Job description

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

Requirements

• 5+ years of Windows support, MS Apps, Office 365, Teams, SharePoint
• Skills in verbal and written communications and customer service practices
• Associates degree in Information Technologies or related field or technical training equivalent.