Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Town of Verona (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom seeks an IT Support Specialist to sustain site-based microcomputer environments with strong customer service and timely technical assistance. You will apply Windows and Active Directory expertise, install hardware and software, and assist end-users with desktop and networking needs.

You will train users, document procedures, and participate in team projects to improve support quality and efficiency.

Qualifications

• 2+ years of Windows support and Active Directory experience.
• Strong verbal and written communication and customer service skills.
• Associates degree in Information Technologies or related field, or technical training equivalent.

Responsibilities

• Provide quality support with customer service, technical expertise, and timeliness for site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of product offerings, support policies, and delivery methods to provide accurate solutions.
• Lead or participate in team projects to enhance support quality and efficiency; consult with end-users to determine desktop/networking needs.
• Study vendor products to recommend hardware and software; install and maintain hardware, software, and network nodes; research new technologies.
• Document, debug, and prepare user procedures; train end-users in the use of equipment and software.

Skills

Windows support

Customer service

Verbal & written communications

Education

Associates degree in IT or related field

Job description

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

Requirements

• 2+ years of Windows support, Active Directory
• Skills in verbal and written communications and customer service practices
• Associates degree in Information Technologies or related field or technical training equivalent.