Technical Support Specialist

Edison Smart®; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Edison Smart is seeking a Technical Support Specialist for its Dallas, TX office to provide hands-on support for building controls and automation. You will assist contractors, building owners and end users, diagnose Niagara Framework issues, and help with testing, configuration and commissioning of controllers and gateways.

Ideal candidates have BAS/BMS knowledge, familiarity with BACnet/IP and IP networking, and can document solutions for the knowledge base.

Qualifications

• Hands-on technical support for contractors, integrators, owners and end users.
• Experience with Niagara Framework and building controls systems.
• Knowledge of BACnet/IP, RS-485, IP networking and controller programming.
• Ability to diagnose wiring and communications issues in field devices.

Responsibilities

• Provide technical support via phone, email and ticketing systems.
• Troubleshoot Niagara Framework issues including stations, drivers, points, histories and upgrades.
• Diagnose field wiring and communications issues (RS-485, shielding, grounding, terminations).
• Troubleshoot controls networking (IP addressing, subnets, VLANs, BACnet/IP).
• Bench-test, configure, stage and commission controllers and gateways.
• Reproduce customer issues in the lab and identify root causes.
• Escalate product defects to manufacturers and manage resolution.
• Develop technical documentation and knowledge-base solutions.
• Support sales with product selection and compatibility questions.
• Assist with customer training, demonstrations and occasional onsite troubleshooting.

Skills

Technical support

Niagara Framework

BAS/BMS knowledge

HVAC controls

IP networking

BACnet/IP

Troubleshooting

Root cause analysis

Documentation writing

Tools

Diagnostics equipment

Lab bench equipment

Networking equipment

Job description

Technical Support Specialist – Building Controls

In office Position: Dallas, Tx

We are working with a growing building controls and automation business seeking a Technical Support Specialist to join its team.

This is a hands‑on role providing technical support to contractors, system integrators, building owners and end users, while also supporting equipment testing, configuration and commissioning.

Key Responsibilities

• Provide technical support via phone, email and ticketing systems
• Troubleshoot Niagara Framework issues including stations, drivers, points, histories, alarms, licensing and upgrades
• Diagnose field wiring and communications issues including RS-485, shielding, grounding and terminations
• Troubleshoot controls networking including IP addressing, subnets, VLANs, remote access and BACnet/IP
• Bench-test, configure, stage and commission controllers and gateways
• Reproduce customer issues in the lab and identify root causes
• Escalate product defects to manufacturers and manage resolution
• Develop technical documentation and knowledge‑base solutions
• Support sales teams with product selection and compatibility questions
• Assist with customer training, demonstrations and occasional onsite troubleshooting/startup

Working Schedule: Monday - Friday: 40 hours per week on 7:30a - 5:00p

Working Location: Dallas Branch - No Remote work available

Ideal Candidate

Experience in BAS/BMS, building controls or HVAC controls is preferred, with knowledge of Niagara, BACnet, RS-485, IP networking and controller programming highly desirable.

Suitable backgrounds could include BAS Technician, Controls Technician, BAS Programmer, Applications Engineer or Technical Support Engineer.