Building Controls Tech Support Engineer

Edison Smart; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Edison Smart is seeking a Technical Support Specialist for its building controls division in Dallas. This hands-on role supports contractors, system integrators, building owners and end users, including testing, configuration and commissioning of equipment.

Ideal candidates have BAS/BMS or HVAC controls experience with Niagara, BACnet and IP networking; controller programming is a plus. The position offers a Monday–Friday schedule and requires on-site work at the Dallas branch.

Qualifications

• Experience in BAS/BMS, building controls or HVAC controls preferred.
• Knowledge of Niagara Framework, BACnet, RS-485, IP networking desirable.
• Controller programming experience is a plus.

Responsibilities

• Provide technical support via phone, email and ticketing systems.
• Troubleshoot Niagara Framework issues including stations, drivers, points, histories, alarms, licensing and upgrades.
• Diagnose field wiring and communications issues including RS-485, shielding, grounding and terminations.
• Troubleshoot controls networking including IP addressing, subnets, VLANs, remote access and BACnet/IP.
• Bench-test, configure, stage and commission controllers and gateways.
• Reproduce customer issues in the lab and identify root causes.
• Escalate product defects to manufacturers and manage resolution.
• Develop technical documentation and knowledge-base solutions.
• Support sales teams with product selection and compatibility questions.
• Assist with customer training, demonstrations and occasional onsite troubleshooting/startup.

Job description

Edison Smart is seeking a Technical Support Specialist for its building controls division in Dallas. This hands-on role supports contractors, system integrators, building owners and end users, including testing, configuration and commissioning of equipment.

Ideal candidates have BAS/BMS or HVAC controls experience with Niagara, BACnet and IP networking; controller programming is a plus. The position offers a Monday–Friday schedule and requires on-site work at the Dallas branch.