Tech Support & Growth Marketing Specialist (Remote, Equity)

TechInnovate; Canton (OH); Remote; USD 54,000 - 76,000; Part time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

TechInnovate seeks a part‑time Technical Support Specialist in Canton to drive customer experience while contributing to sales campaigns. The role emphasizes a balance between technical support and marketing collaboration, with remote options available.

The ideal candidate brings 4+ years in Technical Support, strong analytical skills, and a proven ability to work across omnichannel platforms to improve outcomes. Equity, mentorship, and flexible remote work are offered.

Qualifications

• 4 years of experience in Technical Support preferred.
• Clear written communication.
• Proven track record delivering results as a mid‑level Technical Support Specialist.
• Self‑awareness to know which problems are yours to solve.
• Omnichannel support experience and teamwork.

Responsibilities

• Build the campaign calendar to keep Canton, OH pipeline full year‑round.
• Negotiate pricing and close deals meeting quarterly quotas.
• Forecast demand and align marketing investment with sales objectives.
• Translate customer insights into sharper campaign briefs.
• Pursue warm referrals before competitors in Canton.
• Craft messaging for sales and marketing buyers and decision‑makers.
• Use CSAT reporting and omnichannel tools to automate and scale outbound efforts.
• Tune ad creative to reduce cost‑per‑lead.

Skills

Analytical skills

Problem solving

Written communication

Mid-level TPS experience

Self-awareness

Omnichannel support

Teamwork

Tools

CSAT Reporting

Omnichannel tools

Job description

TechInnovate seeks a part‑time Technical Support Specialist in Canton to drive customer experience while contributing to sales campaigns. The role emphasizes a balance between technical support and marketing collaboration, with remote options available.

The ideal candidate brings 4+ years in Technical Support, strong analytical skills, and a proven ability to work across omnichannel platforms to improve outcomes. Equity, mentorship, and flexible remote work are offered.