Technical Support Specialist

Infinite Computer Solutions; Campus (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

Infinite Computer Solutions in Illinois seeks a Lead for Technical Validation, Automation and Release Management across Avaya UC and Contact Center environments. You will guide deployments, migrations, and operational improvement programs, providing technical leadership for major customer engagements.

With 7–9 years of experience, you will mentor engineers, drive cross-platform automation, and ensure high-quality delivery while optimizing performance and reducing risk.

Qualifications

• 7–9 years of related experience.
• Experience in Avaya UC and Contact Center environments preferred.
• Proven track record in technical leadership and complex deployments.

Responsibilities

• Lead complex validation, upgrade, migration, and release activities.
• Serve as the technical escalation point for critical UC/CC issues.
• Drive automation and operational efficiency initiatives.
• Mentor engineers and provide technical leadership across customer engagements.

Skills

Technical Leadership

Advanced Problem Solving

Automation

Cross-Platform Integration

Performance Optimization

Tools

Linux

VMware ESXi

Python

Shell

PowerShell

Job description

Role Overview

Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.

Job Description

ICS Grade: E4

Experience: 7-9 Years

Role Overview

Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.

Core Responsibilities

• Lead complex validation, upgrade, migration, and release activities.
• Serve as the technical escalation point for critical UC/CC issues.
• Drive automation and operational efficiency initiatives.
• Mentor engineers and provide technical leadership across customer engagements.

Technical Skills

Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging

Contact Center: AAEP, CMS, Verint WFO, Experience Portal

Enterprise Platforms: SBC, ESXi, KVM

Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell

Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization

Key Competencies

• Technical Leadership
• Advanced Problem Solving
• Automation & Continuous Improvement
• Customer & Stakeholder Management
• Mentoring & Knowledge Sharing

Qualifications

Any

Range Of Year Experience-Min Year 7

Range Of Year Experience-Max Year 9