Senior Technical Support Executive

Infinite Computer Solutions; Campus (IL); On-site; USD 95,000 - 135,000; Full time

Job summary

Infinite Computer Solutions is seeking an engineering leader to drive validation, automation, and Release Management for Avaya UC and Contact Center environments. You will act as the technical escalation point and guide customer deployments, migrations, and optimization programs.

Role emphasizes cross-team collaboration, strategic planning, and hands-on technical mentorship across multiple customer engagements. Strong automation and scripting skills are essential.

Qualifications

• Experience in complex UC/CC environments and migrations.
• Ability to lead validation, upgrade, migration, and release activities.
• Proven track record in driving automation and operational efficiency.

Responsibilities

• Lead complex validation, upgrade, migration, and release activities.
• Serve as the technical escalation point for UC/CC issues.
• Drive automation and operational efficiency initiatives.
• Mentor engineers and provide technical leadership across customer engagements.

Skills

Technical Leadership

Advanced Problem Solving

Automation & CI

Customer & Stakeholder Management

Mentoring & Knowledge Sharing

Tools

Avaya UC

Contact Center

SBC

ESXi

KVM

Python

Shell

PowerShell

Job description

Role Overview

Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.

Job Description

ICS Grade: E3

Experience: 5-7Years

Core Responsibilities

• Lead complex validation, upgrade, migration, and release activities.
• Serve as the technical escalation point for critical UC/CC issues.
• Drive automation and operational efficiency initiatives.
• Mentor engineers and provide technical leadership across customer engagements.

Technical Skills

Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging

Contact Center: AAEP, CMS, Verint WFO, Experience Portal

Enterprise Platforms: SBC, ESXi, KVM

Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell

Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization

Key Competencies

• Technical Leadership
• Advanced Problem Solving
• Automation & Continuous Improvement
• Customer & Stakeholder Management
• Mentoring & Knowledge Sharing

Qualifications

Any

Range Of Year Experience-Min Year 5

Range Of Year Experience-Max Year 7