Technical Support Resolution Specialist

AssetWorks Inc; Texas; On-site; USD 60,000 - 75,000; Full time

Job summary

AssetWorks Inc in Texas is seeking a Resolution Consultant to join the Customer Care team. You will capture customer-reported issues, determine the best path to resolution, and work directly with customers to gather information for questions, defects, or enhancements.

The role requires a technical background to navigate both front-end customer applications and back-end admin interfaces, plus strong communication and analytical skills.

Qualifications

• Bachelor’s degree or equivalent required.
• 1-2 years of experience in a technical support or help desk position.
• Strong verbal, listening, and written communication skills.
• Strong analytical, interpersonal, and decision-making skills.

Responsibilities

• Demonstrate expertise in conveying technical and functional concepts within our software to Customers.
• Prioritize assigned tasks based on severity and complete tasks within estimated timeframe.
• Provide feedback to the customers on the progress and status of their reported issues throughout the resolution process.
• Receive support request tickets submitted in the customer portal as well as monitor the support email and hotline.
• Provide accurate and detailed answers to questions related to our software suite of products.
• Maintain local instances of the products to imitate a customer’s environment for precise troubleshooting.

Skills

Technical support

Customer service

Communication

Analytical thinking

Education

Bachelor’s degree or equivalent

Job description

AssetWorks Inc in Texas is seeking a Resolution Consultant to join the Customer Care team. You will capture customer-reported issues, determine the best path to resolution, and work directly with customers to gather information for questions, defects, or enhancements.

The role requires a technical background to navigate both front-end customer applications and back-end admin interfaces, plus strong communication and analytical skills.