Customer Support & Resolution Specialist

ACRUX LIMITED; Weatherford (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

ACRUX LIMITED seeks a bright, articulate customer service professional to assist our customers with their concerns. You will handle inquiries by phone, email, and fax, and work toward timely resolutions while maintaining a friendly and professional demeanor.

The role includes contributing to the development of the customer support department, handling claims, and coordinating with suppliers to resolve issues as they arise.

Qualifications

• High school diploma or equivalent required.
• 2 years of customer support experience preferred.
• Management experience a plus.
• Solid PC skills; proficient in Microsoft Office; able to learn in-house database.
• Excellent written and oral communication; remain even-tempered under pressure.

Responsibilities

• Resolve or delegate customer support issues with minimal supervision.
• Participate in strategic planning for development of the customer support department.
• Contact suppliers/shippers to resolve customer issues.
• Provide prompt responses by gathering information and monitoring status of concerns.
• Direct customer contact by telephone, e-mail and fax.
• Address customer concerns in a friendly, confident, and timely manner.
• Performs other duties as assigned.

Skills

Communication

Customer Service

MS Office

Phone Support

Email Support

Multitasking

Education

High school diploma

College degree preferred

Tools

Microsoft Office

CRM software

In-house database

Job description

ACRUX LIMITED seeks a bright, articulate customer service professional to assist our customers with their concerns. You will handle inquiries by phone, email, and fax, and work toward timely resolutions while maintaining a friendly and professional demeanor.

The role includes contributing to the development of the customer support department, handling claims, and coordinating with suppliers to resolve issues as they arise.