Remote Tech Support Specialist – Bilingual EN/ES

AssetWatch®

United States

Remote

USD 58,000 - 60,000

Full time

38 hours ago

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Benefits offered by this job

Stock options

Flexible schedule

Retirement plan match

Make an impact

Dynamic team

Unlimited PTO

Job summary

AssetWatch is a remote-first company delivering a world-class condition monitoring experience. We are seeking a Customer Support Representative to support hardware and network outages for external customers, collaborating across teams to deliver timely, long-term solutions.

The role involves handling multi-channel support requests, coordinating with internal and external stakeholders, maintaining fast response times, and using CRM tools (Salesforce) and ticketing systems to diagnose issues and

Qualifications

2+ years of technical support or equivalent experience.
2+ years of customer service interaction, in person or virtual.
Bilingual in English and Spanish.
Experience with high volume ticketing systems.
Experience with CRM platforms (Salesforce strongly preferred).
Ability to use remote communication tools (e.g., Zoom, Slack).

Responsibilities

Manage multiple incoming support requests via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders to address cases and long-term solutions.
Collaborate across departments to deliver a world-class customer experience.
Proactively address potential issues and meet response time quotas.
Diagnose problems using software tools and apply correct solutions.
Promote customer loyalty through recognition initiatives.