Technical Support Representative – Sports Gaming Technology

Auxillium USA; La Junta (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical insurance

Dental insurance

Vision insurance

Job summary

Auxillium USA is hiring Technical Support Representatives in Colorado to help customers troubleshoot hardware and software across phones, email, chat, and webforms. You will diagnose installation, connectivity, and configuration issues and guide customers through steps with clear, friendly communication.

Training will cover specialized golf and sports technology, and you will document interactions in a CRM while delivering timely resolutions.

Qualifications

• High school diploma or equivalent or currently enrolled.
• Comfortable using computers and learning new technology.
• Strong problem-solving and critical-thinking skills.
• Good verbal and written communication skills.
• Ability to follow troubleshooting steps and document work accurately.
• Reliable, positive, and willing to learn.
• Customer service experience is helpful, but not required.

Responsibilities

• Troubleshoot hardware and software issues by phone, email, chat, and webform.
• Diagnose installation, connectivity, configuration, and application issues.
• Walk customers through troubleshooting steps in a clear and friendly way.
• Assist with software and application configurations and updates.
• Document customer interactions and resolutions in a CRM system.
• Follow up with customers when additional troubleshooting is needed.
• Learn specialized golf and sports technology through training and hands-on experience.
• Deliver an excellent customer experience while working toward timely resolution.

Skills

Problem-solving

Communication skills

Learning ability

Documentation

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft 365

CRM software

Job description

About The Position

Love technology, gaming, computers, or figuring out how things work? This could be a great opportunity to turn those skills into a career. Auxillium is hiring Technical Support Representatives to support an exciting client in the golf and sports technology industry. You don't need to be an IT expert or a golf professional. We're looking for people who are comfortable with technology, enjoy troubleshooting problems, communicate well with customers, and are eager to learn.

In this role, you'll help customers troubleshoot technology that combines computers, software, hardware, gaming-style technology, and golf equipment.

What You'll Do

• Help customers troubleshoot hardware and software issues by phone, email, chat, and webform.
• Diagnose installation, connectivity, configuration, and application issues.
• Walk customers through troubleshooting steps in a clear and friendly way.
• Assist with software and application configurations and updates.
• Document customer interactions and resolutions in a CRM system.
• Follow up with customers when additional troubleshooting is needed.
• Learn specialized golf and sports technology through training and hands-on experience.
• Deliver an excellent customer experience while working toward timely resolution.

What We're Looking For

• High school diploma/equivalent or currently enrolled in high school.
• Comfortable using computers and learning new technology.
• Strong problem-solving and critical-thinking skills.
• Good verbal and written communication skills.
• Ability to follow troubleshooting steps and document work accurately.Reliable, positive, and willing to learn.
• Customer service experience is helpful, but not required.

Even Better If You Have Experience With

• PC gaming or gaming systems.
• Building, upgrading, or troubleshooting computers.
• Windows operating systems and Microsoft 365.
• Computer hardware, software, peripherals, or connected devices.
• Projectors, monitors, audio equipment, or other home electronics.
• Technical support, help desk, electronics, or customer service.

Location

• La Junta, Colorado
• Pueblo, Colorado

Schedule

Full-time opportunities with multiple shifts available. Specific schedules will be discussed during the interview process.

Pay

Starting at $15.50 per hour

Benefits

• Paid time off
• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance

Why Auxillium?

Auxillium supports customer experience and technical support programs across industries including sports, gaming, healthcare, dispatch, medical research, and financial services. We believe in developing our employees and creating opportunities for people to learn new skills, grow professionally, and build meaningful careers.