Golf & Sports Tech Support Specialist

Auxillium USA; La Junta (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical insurance

Dental insurance

Vision insurance

Job summary

Auxillium USA is hiring Technical Support Representatives in Colorado to help customers troubleshoot hardware and software across phones, email, chat, and webforms. You will diagnose installation, connectivity, and configuration issues and guide customers through steps with clear, friendly communication.

Training will cover specialized golf and sports technology, and you will document interactions in a CRM while delivering timely resolutions.

Qualifications

• High school diploma or equivalent or currently enrolled.
• Comfortable using computers and learning new technology.
• Strong problem-solving and critical-thinking skills.
• Good verbal and written communication skills.
• Ability to follow troubleshooting steps and document work accurately.
• Reliable, positive, and willing to learn.
• Customer service experience is helpful, but not required.

Responsibilities

• Troubleshoot hardware and software issues by phone, email, chat, and webform.
• Diagnose installation, connectivity, configuration, and application issues.
• Walk customers through troubleshooting steps in a clear and friendly way.
• Assist with software and application configurations and updates.
• Document customer interactions and resolutions in a CRM system.
• Follow up with customers when additional troubleshooting is needed.
• Learn specialized golf and sports technology through training and hands-on experience.
• Deliver an excellent customer experience while working toward timely resolution.

Skills

Problem-solving

Communication skills

Learning ability

Documentation

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft 365

CRM software

Job description

Auxillium USA is hiring Technical Support Representatives in Colorado to help customers troubleshoot hardware and software across phones, email, chat, and webforms. You will diagnose installation, connectivity, and configuration issues and guide customers through steps with clear, friendly communication.

Training will cover specialized golf and sports technology, and you will document interactions in a CRM while delivering timely resolutions.