Technical Support Specialist, Golf & Sports Tech

Auxillium USA; Pueblo (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical insurance

Dental insurance

Vision insurance

Job summary

Auxillium USA is hiring Technical Support Representatives to support an exciting golf and sports technology client. You don't need to be an IT expert or golf professional; we value curiosity, communication, and a proactive approach to helping customers troubleshoot issues.

In this full-time role, you'll diagnose hardware and software problems, guide customers through steps by phone, email, chat, and webform, document interactions in a CRM, and learn the specialized golf tech through training.

Qualifications

• High school diploma/equivalent or currently enrolled in high school.
• Comfortable using computers and learning new technology.
• Strong problem-solving and critical-thinking skills.
• Good verbal and written communication skills.
• Ability to follow troubleshooting steps and document work accurately.
• Customer service experience is helpful, but not required.

Responsibilities

• Help customers troubleshoot hardware and software issues by phone, email, chat, and webform.
• Diagnose installation, connectivity, configuration, and application issues.
• Walk customers through troubleshooting steps in a clear and friendly way.
• Assist with software and application configurations and updates.
• Document customer interactions and resolutions in a CRM system.
• Follow up with customers when additional troubleshooting is needed.
• Learn specialized golf and sports technology through training and hands-on experience.
• Deliver an excellent customer experience while working toward timely resolution.

Skills

Problem solving

Communication

Tech-savvy

Troubleshooting steps

Willing to learn

Reliability

Education

High school diploma or equivalent

Tools

CRM system

Job description

Auxillium USA is hiring Technical Support Representatives to support an exciting golf and sports technology client. You don't need to be an IT expert or golf professional; we value curiosity, communication, and a proactive approach to helping customers troubleshoot issues.

In this full-time role, you'll diagnose hardware and software problems, guide customers through steps by phone, email, chat, and webform, document interactions in a CRM, and learn the specialized golf tech through training.