Technical Support Representative II

Rheem; San Antonio (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rheem in San Antonio, TX is seeking a Technical Support Representative II to deliver HVAC product expertise to customers, assisting with application, installation, operation and service.

This hybrid role combines on-site collaboration three days a week with remote work two days, supporting Rheem North America and helping customers optimize performance while saving energy.

Responsibilities

• Provide HVAC product technical support for application, installation, operation and service.
• Support assigned customers across Rheem North America with guidance on proper usage and troubleshooting.

Job description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day.

TheTechnical Support RepresentativeII will provide HVAC product technical support to assigned customers in the proper application, installation, operation and service of the Division’s products.

This position will serve Rheem North America, located in San Antonio, TX. This position follows a hybrid schedule, with 3 days (M-W) onsite and 2 days (Th-Fri) remote per week.