Technical Support Representative

DuraLabel; Beaverton, Northern (OR, KY); Hybrid; USD 2,066,000 - 2,755,000; Full time

Job summary

Graphic Products seeks a Technical Support Representative to join a reputable team. You will handle inquiries via phone, live chat, and email, helping customers with software and printer issues while developing expertise in Graphic Products applications.

The role requires independent work and collaboration within a team, with emphasis on excellent service and problem solving. Responsibilities include logging cases, assisting with software installation, and providing training and template

Qualifications

• Minimum of 1 year technical troubleshooting experience in a call centre environment.
• Excellent customer service mindset and ability to engage with customers.
• Proficient in Microsoft 365 apps and services.
• Detail-oriented self-starter, able to work independently and with a team.
• Excellent time management, prioritisation, and multitasking abilities.
• Bilingual Spanish/English is a plus.

Responsibilities

• Handle inquiries via phone, live chat, and email to assist customers with software and printer issues.
• Develop and maintain technical expertise in Graphic Products applications.
• Assist customers with installing and using safety label printing software.
• Log cases with details of requests and resolution steps.
• Provide support including software installation, printer/software troubleshooting, training, template creation, sample printing, and order processing.

Skills

Customer service

Technical troubleshooting

Communication

Microsoft 365

Bilingual Spanish/English

Job description

Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands‑on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

Job Description:

• Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
• Develop and maintain technical expertise in Graphic Products applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

• Must have a minimum of one year technical troubleshooting experience in a call centre environment
• A passion for working with people and customer service
• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 apps and services
• Detail‑oriented self‑starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritising and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

Pay/Hours:

• This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
• The working hours for this position will be 8 hour workdays (M‑F) with likely hours of 5:30am-2:00pm

Graphic Products is an Equal Opportunity Employer