Computer Support Representative (61966)

Walsworth; Marceline (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Walsworth is seeking a Computer Support Representative to assist customers, sales reps, and internal teams with file, design, or uploading questions. You will stay current with software, improve processes, and train others on SOPs to deliver value-added services.

You will handle file transfers, provide technical guidance, test files for print readiness, and generate daily reports while collaborating with Prepress and Leads as needed.

Qualifications

• High school diploma or equivalent.
• Excellent organizational, project management and time management skills.
• Graphic Arts background, creativity, and design abilities preferred
• Proficient with the Adobe Creative Suite

Responsibilities

• Assist customers, sales reps and internal departments with daily support on files, design or uploading questions.
• Stay up-to-date on the newest software and introduce new processes to improve value-added services.
• Create, update, train others on standard operating procedures for customers, sales reps and internal teams
• Assist in downloading files from transfer sites for internal departments and customers
• Provide professional, mechanical, and technical support/guidance for customers, sales and internal teams
• Test customer files for mechanical/technical problems to ensure print readiness
• Document and organize customer and internal department communications
• Monitor and respond to customers and sales reps via phone and email
• Support Prepress and back up Leads as needed
• Run daily customer service reports
• Perform all other duties as assigned

Skills

Graphic arts knowledge

Verbal and written communication

Multitasking

Teamwork

Adobe Creative Cloud proficiency

Education

High School Diploma

Tools

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Quark Xpress

Digital Publications

Job description

Job Summary:

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions.

Essential Functions:

• Keep up to date on the newest software
• Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
• Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
• Assist internal departments in downloading files from internal and external transfer sites
• Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments
• Test customer files for mechanical and technical problems to ensure they are print ready
• Document, maintain, and organize customer and internal department communication/interaction
• Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
• Assist Prepress and back up the Leads as needed.
• Running Customer Service daily reports
• All other duties as assigned

Knowledge, Skills and Abilities:

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Maintain professionalism when speaking internally and externally with team members and customers.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Knowledge of graphic arts and printing
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Strong PC or Mac Skills
• Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign

Minimum Requirements:

• High school diploma or equivalent.
• Excellent organizational, project management and time management skills.
• Graphic Arts background, creativity, and design abilities preferred
• Proficient with the Adobe Creative Suite