Technical Support Specialist - Software & Printer Help

DuraLabel; Beaverton, Northern (OR, KY); Hybrid; USD 2,066,000 - 2,755,000; Full time

Job summary

Graphic Products seeks a Technical Support Representative to join a reputable team. You will handle inquiries via phone, live chat, and email, helping customers with software and printer issues while developing expertise in Graphic Products applications.

The role requires independent work and collaboration within a team, with emphasis on excellent service and problem solving. Responsibilities include logging cases, assisting with software installation, and providing training and template

Qualifications

• Minimum of 1 year technical troubleshooting experience in a call centre environment.
• Excellent customer service mindset and ability to engage with customers.
• Proficient in Microsoft 365 apps and services.
• Detail-oriented self-starter, able to work independently and with a team.
• Excellent time management, prioritisation, and multitasking abilities.
• Bilingual Spanish/English is a plus.

Responsibilities

• Handle inquiries via phone, live chat, and email to assist customers with software and printer issues.
• Develop and maintain technical expertise in Graphic Products applications.
• Assist customers with installing and using safety label printing software.
• Log cases with details of requests and resolution steps.
• Provide support including software installation, printer/software troubleshooting, training, template creation, sample printing, and order processing.

Skills

Customer service

Technical troubleshooting

Communication

Microsoft 365

Bilingual Spanish/English

Job description

Graphic Products seeks a Technical Support Representative to join a reputable team. You will handle inquiries via phone, live chat, and email, helping customers with software and printer issues while developing expertise in Graphic Products applications.

The role requires independent work and collaboration within a team, with emphasis on excellent service and problem solving. Responsibilities include logging cases, assisting with software installation, and providing training and template