Technical Support & Repair Specialist

Lex; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Apple Retail in Austin seeks a Technical Specialist to provide technical support, troubleshoot issues, and educate customers on repairs and services. You will help customers get the most from their Apple products and maintain a welcoming, inclusive store environment.

You will develop product knowledge, follow Apple repair processes, collaborate with team leaders, and contribute to an exceptional in-store experience while upholding Apple's values.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Strong knowledge of Apple products and services preferred.
• Excellent communication and listening skills.

Responsibilities

• Provide technical support and troubleshooting for Apple hardware and software.
• Educate customers on repair options and Apple products and services.
• Deliver exceptional service and empower customers to get the most from their Apple products.
• Collaborate with team leaders to identify recurring repair problems and share feedback with Apple.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical troubleshooting

Customer service

Interpersonal communication

Teamwork

Adaptability

Job description

Apple Retail in Austin seeks a Technical Specialist to provide technical support, troubleshoot issues, and educate customers on repairs and services. You will help customers get the most from their Apple products and maintain a welcoming, inclusive store environment.

You will develop product knowledge, follow Apple repair processes, collaborate with team leaders, and contribute to an exceptional in-store experience while upholding Apple's values.